Refund Policy

Last updated: July 26, 2026

We want you to feel good about paying for VisibleAI. This page explains exactly when a refund is available, so there are no surprises either way.

One-time Full Reports ($19)

A Full Report is a digital report that we generate on demand by running your business against ~180 AI-response checks and returning the full breakdown, issue list, and fix plan. Because the diagnostic work is performed and delivered as soon as your scan completes:

• Refundable only if the scan failed to complete or returned no usable results due to a technical failure on our side. Email us and we will refund in full.
• Non-refundable once a completed report has been generated and delivered to your account — the work has already been performed and the report is immediately viewable.
• The 3 re-scans that come with a Full Report are part of the single report you purchased for that business. Using or not using them does not create a separate refund right.

Subscriptions (Monitor and Agency)

• You can cancel at any time from your account.
• When you cancel, access continues to the end of the current paid period — we do not cut off service the moment you cancel.
• The current period is not prorated, and no refund is issued for it.
• You will not be charged again after cancellation.

Failed scans

If a scan fails, it does not consume a re-scan credit, and you are not charged for it. If a paid scan fails, we will re-run it or refund the purchase — your choice.

How to request a refund

Email support@easyvault.ai from the address on your order and include the business name or order ID. Approved refunds are processed through Lemon Squeezy and typically appear on your statement within 5–10 business days.